This document forms part of our Conditions Of Use, including our Privacy Policy, and Shipping Policy.
Overview
Any item created to the exact specification of the customer is considered to be custom-made and is therefore not available for a refund.
In the case we make a mistake with your order or the garments(s) are faulty, we will replace the item(s). Returns are not required.
Once we receive visual confirmation (send us photos), we will notify you of the approval and begin re-production to make your order right.
Who we are
- T-Shirt Printing Australia
- 35 Thomas Street, Wallsend, 2287
- RUSHN P/L ABN: 55 126 261 112
- Our website address is: https://mycustomapparel.com.au.
How to do a return
In the case of a mistake on our part, you will not have to return the items. In case you do need to return your product, you should mail your product to:
My Custom Apparel
T-Shirt Printing Australia
35 Thomas Street
Wallsend NSW 2287 Australia
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need more help
Contact us for questions not covered or for more clarification.